Email privacy@diyhelper.org with your question. Please include the email address you sign in with and, if something went wrong, what you were doing and which device you were using. You can also send feedback from inside the app.
On the sign-in screen, tap Forgot password? and enter your email. We send a single-use link that is valid for 30 minutes.
No. Only a parent or guardian has an account. Each child gets a profile inside the family, and the app's student mode shows just the practice screens.
The microphone is used for on-device pitch and tempo analysis. Audio is never uploaded to our servers.
Practice is saved on the device first and synced when it is online. Open Settings and tap Sync now, and make sure both devices are signed in to the same family.
Yes. Settings → Account → Export my data downloads everything we hold about your family as one file.
See Delete your account.